Privacy Policy

Last updated: 09/03/2026

1. Introduction

Aure Wellness (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

Business Details:

  • Business Name: Aure Wellness
  • Trading Name: Alicia Walls (Sole Trader)
  • Address: 32 Stubbington Green, Fareham, PO14 2LE
  • Email: alicia@aurewellness.co.uk

2. Information We Collect

We collect and process the following personal information:

Booking Information:

  • Name
  • Email address
  • Phone number
  • Appointment date and time
  • Treatment preferences

Health Information:

  • Medical history and health conditions (collected via Timely Consult consultation forms)
  • Information about injuries, medications, or contraindications relevant to massage therapy
  • Treatment notes and session records

Payment Information:

  • Payment card details (processed securely through Timely)
  • Transaction history

Marketing Information:

  • Email address (if you subscribe to our mailing list via MailerLite)
  • Communication preferences

Website Usage:

  • We do not currently use analytics or tracking cookies on our website

3. How We Use Your Information

We use your personal information for the following purposes:

Essential Service Delivery:

  • Managing and confirming your appointments
  • Providing safe and appropriate massage therapy treatments
  • Communicating with you about your bookings
  • Processing payments and deposits

Health and Safety:

  • Assessing suitability for treatment
  • Maintaining treatment records
  • Ensuring appropriate care based on your medical history

Business Operations:

  • Sending appointment reminders and confirmations
  • Managing cancellations and rescheduling
  • Handling complaints or queries

Marketing (with your consent):

  • Sending newsletters and updates about our services
  • Informing you about special offers or new treatments

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

  • Contract: To fulfill our contract with you when you book a treatment
  • Legitimate Interests: To run our business effectively and provide quality service
  • Legal Obligation: To maintain treatment records for insurance and professional requirements
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Special Category Data: Health information is processed with your explicit consent for the purpose of providing massage therapy services

5. How We Store Your Information

Storage Duration:

  • Treatment records and consultation forms: 7 years (in line with insurance and professional requirements)
  • Booking information: Retained while you remain an active client, then archived
  • Marketing data: Until you unsubscribe or request deletion
  • Payment information: Processed and stored securely by Timely (our payment processor)

Data Security: We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure encrypted connections (HTTPS) on our website
  • Password-protected systems for accessing client records
  • Regular backups of client data
  • Limited access to personal information (only accessible by Alicia Walls)

6. Third-Party Services

We share your information with the following third-party service providers who process data on our behalf:

Timely (Booking and Payment System)

  • Purpose: Appointment booking, consultation forms, payment processing
  • Data shared: Name, contact details, appointment information, health data, payment details
  • Location: New Zealand (adequate data protection)
  • Privacy Policy: https://www.gettimely.com/privacy

MailerLite (Email Marketing)

Google Workspace (Email)

These third parties are contractually obligated to protect your data and only use it for the purposes we specify.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of the personal information we hold about you

Right to Rectification: Request correction of inaccurate or incomplete information

Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)

Right to Restrict Processing: Request that we limit how we use your information

Right to Data Portability: Receive your data in a structured, commonly used format

Right to Object: Object to processing based on legitimate interests or for marketing purposes

Right to Withdraw Consent: Withdraw consent for health data processing or marketing communications at any time

Right to Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated

To exercise any of these rights, please contact us at alicia@aurewellness.co.uk.

8. Cookies

Our website does not currently use cookies for analytics or tracking. If this changes in the future, we will update this policy and provide appropriate notice.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with information without consent, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: alicia@aurewellness.co.uk Address: Aure Wellness, 32 Stubbington Green, Fareham, PO14 2LE

Supervisory Authority: If you have concerns about how we process your data, you can contact the Information Commissioner’s Office (ICO):